Three colleagues communicating at a table.

Your Space. Your Schedule.

Leading-edge employers know teams are less likely to burn out or leave when they feel relevant, valued, and challenged to grow.  Invest in your team.  Give them a reason to stay … and stay engaged and productive.  UWG Douglasville offers affordable, 90-minute professional development courses.  You choose from 20 plus communication, conflict, and leadership topics.  You choose times that work best for your team, whether lunch-and-learns or morning, afternoon, or evening sessions.  And our facilitators will come to your workplace and empower your team to level up and bring their best.

Contact Dr. Camilla Gant, Chief Administrative Officer & Executive Director of Academic Affairs Douglasville, at cgant@westga.edu or (470) 591-0579  to schedule your onsite sessions.  Save 10% when you invest in five or more courses.

Explore UWG Douglasville

 

Communication

Participants will receive a certificate of completion for each course. Complete at least five courses in the subject area and receive a Communication Workplace Success certificate.

 

Dr. Camilla Gant - Professor of Mass Communications; UWG Douglasville Chief Administrative Officer & Executive Director of Academic Affairs

People trust authentic leaders, those who are true to their core values, and that trust motivates teams to execute successfully even when faced with challenging circumstances.  In fact, scholarship is conclusive that authentic leaders build team trust, morale, respect, loyalty, productivity and performance.  This session gives space to reflect on your core values and how you can be intentional about communicating them to your team so they know that you see them, you hear them, you need them, you value them, and you celebrate them.

Writing is a key method of communication when doing business, and for many employees, it is a skill with which they struggle.  This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation.  It will also provide an overview of the most common business documents such as emails, proposals, reports, and agendas.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

Having a great idea doesn't matter if you can't effectively communicate that idea to your target audience.  Delivering an effective presentation includes narrowing your focus, organizing your thoughts, supporting your ideas, and finally delivering them --- all with an audience-centered approach.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

Patients often seek out healthcare when they feel their bodies are ailing, but we know that people are more than their bodies.  They are human beings with emotional and social needs, as well, all of which can impact physical health.  Looking at patients more holistically by intentionally centering their humanity through our communication choices can improve both the healthcare interaction AND patient outcomes.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

Many patients increasingly desire to play a more active role in their healthcare.  How can providers ensure that they are centering their patients' voices during interactions and treatment?  We will consider how values and language choice can help providers deliver competent and compassionate care that also educates the patient with the goal of effecting positive health outcomes.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

Often when we think of communicating, we only think of speaking; however, most of our time is spent listening to messages instead of sending them.  Unfortunately, we rarely-- if ever-- receive training in how to listen better.  To listen more effectively, we must understand our default listening style, barriers to effective listening, and common pitfalls when listening.  Then, we can learn specific skills known as "active listening" to improve our communication with others.

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

Self-awareness is the conscious knowledge of one's own character, feelings, motives, and desires.  When we are self-aware, we are able to recognize our strengths and build on them.  Learn how to be self-aware and how that can help you lead a more fulfilled life.

 

Conflict

Participants will receive a certificate of completion for each course. Complete at least five courses in the subject area and receive a Conflict Management Workplace Success certificate.

 

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

Efficient businesses and organizations rely on employees to take ownership of their individual work and foster accountability among colleagues.  Accountability in the workplace refers to "follow-through" and an employee's ability to accomplish what they said they will accomplish.  When colleagues are accountable to each other, they recognize that other team members are dependent on the results of their work and strive to serve the team well.  Ultimately, accountability creates a culture of cooperation in the workplace and is paramount to developing trust between all levels of the organization.  In this course, participants will explore best practices for developing engagement, loyalty, and respect among colleagues.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

To best understand how to navigate conflict, we must first understand what it actually is.  Breaking down the elements of conflict can help you step back and begin to more intentionally consider the various factors influencing a conflict episode.  Conflicts often have multiple layers of goals that include content, relationship, identity, and process goals.  Understanding the interplay and overlapping natures of these goals can transform our approach to addressing conflict in both our personal and professional lives.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

Most everyone has a default style when dealing with conflict.  However, sometimes our default style is not the best style for the conflict in which we find ourselves.  Understanding our default style, why we have it, and how to break out of it can equip us to respond more effectively to specific conflict episodes.

Dr. Misty Wilson - Senior Lecturer, Communication Studies

We should never underestimate the role power plays in conflict interactions.  For example, when an employee disagrees with his/her/their supervisor, how does that employee engage in the conflict while in a seemingly power-down position? Power is context and relationship dependent.  Understanding power's role--and the power we DO have--can help us engage more intentionally in conflict interactions. Also, empowering our employees and sharing resources can result in shared decision making and ownership of those decisions.

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

No one can choose their co-workers, and with a variety of personalities in the workplace, conflict is not a question of if, but when.  Discuss your conflict personality and ways to improve and manage future conflicts.

 

Leadership

Participants will receive a certificate of completion for each course. Complete at least five courses in the subject area and recieve a Leadership Workplace Success certificate.

 

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

Efficient businesses and organizations rely on employees to take ownership of their individual work and foster accountability among colleagues.  Accountability in the workplace refers to "follow-through" and an employee's ability to accomplish what they said they will accomplish.  When colleagues are accountable to each other, they recognize that other team members are dependent on the results of their work and strive to serve the team well.  Ultimately, accountability creates a culture of cooperation in the workplace and is paramount to developing trust between all levels of the organization.  In this course, participants will explore best practices for developing engagement, loyalty, and respect among colleagues.

Dr. Camilla Gant - Professor of Mass Communications; UWG Douglasville Chief Administrative Officer & Executive Director of Academic Affairs

People trust authentic leaders, those who are true to their core values, and that trust motivates teams to execute successfully even when faced with challenging circumstances.  In fact, scholarship is conclusive that authentic leaders build team trust, morale, respect, loyalty, productivity and performance.  This session gives space to reflect on your core values and how you can be intentional about communicating them to your team so they know that you see them, you hear them, you need them, you value them, and you celebrate them.

Dr. Camilla Gant - Professor of Mass Communications; UWG Douglasville Chief Administrative Officer & Executive Director of Academic Affairs

Scholarship is clear about the positive impact authentic leaders, those who are true to their core values, have on building team trust, morale, respect, loyalty, productivity and performance.  However, the impact is lessened for women when workplace challenges compromise their confidence to execute.  This session gives space to reflect on strategies within your locus of control to overcome such challenges - practicing self-advocacy vs. self-sabotage; owning your yes and no; opening the gate to positive venting and closing it to emotional dumping; defying imposter syndrome; and negotiating zero sum work life balance.

Valencia Fuller-Wright - HR/Staff Development Specialist; CEO, The Wright Agency, LLC

In this pandemic era, employees are increasingly quiet quitting, and according to a recent international employee survey, nearly half of those who quit without a new job in hand choose to return to the workforce.  This course will coach managers in effective strategies to disrupt the revolving door for its team members.  Morale is key to increasing employee engagement, productivity, satisfaction, success, and retention.  Participants will learn how to identify the signs of low employee morale and how to implement practices to boost and maintain high employee morale.

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

No one can choose their co-workers, and with a variety of personalities in the workplace, conflict is not a question of if, but when.  Discuss your conflict personality and ways to improve and manage future conflicts.

Taylor Bryant - Clinical Assistant Professor, Public Relations

The aim of this course is first to help participants understand what is critical thinking and how it can be helpful in our daily lives.  This course allows participants to step back, examine how they approach complex problems, and enhance their thinking processes to be able to ask the right questions, challenge personal assumptions, and see others’ viewpoints clearly without their own judgment and biases interfering.  The ability to think critically is necessary for any employee at any level.

Taylor Bryant - Clinical Assistant Professor, Public Relations

Sustaining motivation can be a tough task under the best of circumstances. When to-do lists run long, expectations feel looming, and time is fleeting, it is easy to feel saturated by negativity. While it is impossible to control all the circumstances of life, we can learn how to control how we respond to it, move beyond obstacles, and stay motivated to do good work. In this course, participants will learn best practices of staying motivated at both the individual and team level.  May schedule a second session in which attendees implement change, reflect, share and adjust.

Taylor Bryant - Clinical Assistant Professor, Public Relations

Are you constantly feeling overwhelmed by the number of tasks you have to complete?  This course will provide some organizational skills that will help you overcome the feeling of defeat and not only be more organized, but also more productive and effective. Learn how to use resources and tools to set priorities and help with making decisions under pressure.  Also, discuss skills to help clear the chaos and create a more peaceful environment.  May schedule a second session in which attendees identify areas to improve, execute, and re-evaluate.

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

Self-awareness is the conscious knowledge of one's own character, feelings, motives, and desires.  When we are self-aware, we are able to recognize our strengths and build on them.  Learn how to be self-aware and how that can help you lead a more fulfilled life.

Dr. Hazel Cole - Associate Professor & Concentration Head, Public Relations

Boundaries are the limits we set with others and which indicate what behaviors we find acceptable or unacceptable.  By setting healthy boundaries, you can work smarter, gain respect and increase your productivity.  Discuss strategies on how to set healthy boundaries and what that means.

Taylor Bryant - Clinical Assistant Professor, Public Relations

Do you want to take on greater responsibility in your current role?  Are you looking to advance and need to show you have a go-getter attitude?  This course will provide skills necessary to be an asset in your organization as well as identify barriers that could be holding you back.