Orientation & Training
When a new employee starts work, he/she will have a basic knowledge of how the University operates, and a general understanding of what will be expected of their performance. In other words, the new employee still has a long way to go. Even though the associate knows the basics, they don’t know the specifics of your department and their position. You and your departmental training make the difference. Dedicating the time and making sure employees are properly trained will generate Employee Satisfaction, Guest Satisfaction and Revenue Growth.
Return on investment occurs when skills taught in a training program are applied on the job, yielding improved performance. For this to happen, the trainer must provide a well designed and skillfully delivered training program in which participants learn what is needed to perform their jobs in an operationally excellent manner.
What must be present is a work environment that reinforces the use of skills taught in the program by holding people accountable for using those skills and by coaching those skills when people need additional guidance. If this environment is not represented then training goals will not be accomplished. Consequently, trainees will not learn and improve performance.
Trainer Selection and Criteria
The success of the learning experience for the employee is primarily due to the skills of the trainer. We recommend that the person responsible for training be a manager or supervisor. This manager and/or supervisor must possess enthusiasm for the topic and an understanding of adult learning concepts and techniques, plus the ability to communicate clearly and effectively. Also, he/she must practice interactive and participative instructional techniques, prepare for training ahead of time to ensure smooth delivery and organization. They also need to notify trainees, in advance, what the training is about, where it will be located, and what time it will begin and end. Further, the trainer must understand that training is part of their job and being able to balance the training duties with other job responsibilities it crucial. They also need to follow through to ensure that learning has taken place and the objectives have been accomplished.
Meant to introduce and welcome the associate to their new department. This training provides new associates with an overview of the department, their position and other departments within the University. It covers and reinforces the basic policies and procedures of the department/university as well as the safety and security policies and procedures. It then covers the standards of customer service and provides the associate with the tools and knowledge to give basic directions within the department/university as well as find the answers to common questions.
Position Skills Training
Once department orientation is completed you should move on to Position Skills Training. This area covers the skills and knowledge needed to perform the physical job. These skills should be explained, demonstrated, observed and then coached. Expectations and standards should be explained to the student as to what is acceptable and what is not.
Department Safety Training
Supervisors should be familiar with the contents of these modules, and should add/clarify as necessary.
- The location of departmental procedures
- Fire alarm procedures and evacuation assembly point
- High-wind (tornado) procedures and refuge area
- Internal injury reporting procedures
Position Specific Safety Training
Departments are responsible for properly training their student workers in their tasks and responsibilities prior to permitting them to work alone. In accordance with law, USG policy, and the Comprehensive Loss Control Manual, student workers shall complete the following training:
- Any student that may drive any vehicle in the course of his/her employment shall be subject to the driver qualification requirements, and shall take online Vehicle Risk & Safety training.
- Any student that may drive a motorized cart or low-speed vehicle shall receive both online and hands-on training.
- Any student that will operate powered equipment (mowers, trimmers, chainsaws) shall receive hands-on training on operating the equipment.
- Any student that may tow a trailer shall take online training on towing safety.
- Any student that may transport passengers in a van shall take van-specific training.
- Any student that works with chemicals shall take the USG online Right-to-Know Chemical Specific training (http://www.usg.edu/ehs/training/).
- Any student that works with hazardous waste shall take the USG online Hazardous Waste Awareness training (http://www.usg.edu/ehs/training/).
- Any student that may be subject to blood borne pathogens shall take the USG online Blood Borne Pathogens Awareness training (http://www.usg.edu/ehs/training/).
- Any student that may contact food that will be served to the public shall receive food safety training.
- Any student that may plan an event, or be responsible for a departmental effort that involves the campus community, shall be oriented in Enterprise Risk Management assessments.
At minimum and at least annually, ALL student workers shall take the following online training:
- USG Ethics Training (Through Course Den completed within 30 calendar days of hire)
- Right-to-Know Basic Awareness (http://www.usg.edu/ehs/training)
- Risk Management (UWG)
- Other training required by Human Resources